David Dudley Jewellery Delivery Information

Packaging

All gifts arrive gift wrapped and in a David Dudley box. For shipping, fragile items are wrapped in bubble wrap and securely packed.

Delivery Information
For orders over £250 Delivery is free. For total order values up to £250 there will be a delivery charge of £7. Our standard delivery arrangements can take up to 5 working days. An Express Service is also available at £15 for delivery within 3 working days.

Orders to the Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands or any other country outside of the UK Mainland may be subject to an extra charge, dependant on the weight of the parcel - Customers will be contacted by e-mail first if this is the case and will be asked to confirm if they wish the order to proceed.

Our products are sent out according to the postage rate you added at purchase, but please allow up to 3 days for delivery, as the postal service is the only part or the shipping process we have no control over. Please note that delivery times may be extended over public holidays. If you choose to have a piece of jewellery engraved it may extend the delivery time by 10 working days.

Whilst every effort is made to stock every product we list on our site, it is not always possible and sometimes events outside of our control dictate any delays, we will however contact you should there be a problem with immediate delivery.

We do not send out emails as a matter of course other than the confirmation email you receive when placing your order and any other information we feel will be of interest to you. Rest assured that we will contact you if there is a problem with your order!

Currently we are only able to accept on-line orders to shipping addresses within the United Kingdom. To inquire about shipments to addresses outside of the United Kingdom, please contact us Monday to Saturday 9pm to 5pm.

Returns Policy
We want you to be happy with the jewellery you purchase from us. Our returns policy is detailed below :-

Faulty or Damaged Items
If you are returning an item because of an error on our part or because it is defective, we will be happy to either replace the product or offer a refund for the value of the goods and postage returned upon receipt.*

*If damaged in transit customer needs to notify us by 3pm the following day.

Incorrectly Ordered
We will accept the return of any item that has been incorrectly ordered by you provided that the products returned are in a resaleable condition. We will not be held responsible for the cost of postage for returned goods. All incorrect orders returned to us will be subject to a 10% restocking charge. Please note that jewellery made to order especially for you cannot be returned.

To return an item
For your benefit and security in the event of a return we recommend that you send the goods by Royal Mail Special Delivery. You can collect a Special Delivery bag free of charge at your local Post Office. This will ensure proof of delivery and insurance of the goods whilst they are in transit. Simply enclose a note giving the reason for the return, wrap the package securely and send the package to our address: David Dudley Jewellers, 113 The High Street, Marlborough, Wiltshire SN8 1LT. Please remember to enclose a copy of your invoice. Alternatively enclose your name, address, e-mail contact or daytime telephone number. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box.

To return a gift
Cash refunds for a gift can only be made to the payment card used to purchase the goods.