David Dudley is a recognised designer and award winning jeweller specialising in British and European fine jewellery of top quality and distinctly different design.

David Dudley Jeweller
113 The High Street, Marlborough
Wiltshire SN8 1LT

Tel (01672) 514008
Fax (01672) 511220
Email: sales@daviddudley.co.uk

David Dudley Jewellery Terms and Conditions

david dudley jewellery terms and conditions

Our Jewellery Collection

David Dudley offers a very extensive range of jewellery pieces and daviddudley.co.uk shows a selection of these pieces. If you are unable to find what you are looking for on this website please contact us and we will be able to discuss the complete range with you. We make every effort to give you an accurate impression of our jewellery collection. Please note that images are as accurate to scale and colour as Internet technology will allow and will vary according to the setting of your computer. All measurements are approximate.

Safety
David Dudley uses industry-standard encryption technologies when transferring and receiving customer data exchanges with our server. At David Dudley we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.

Packaging
All gifts arrive gift wrapped and in a David Dudley box. For shipping, fragile items are wrapped in bubble wrap and securely packed.

Prices
Prices throughout the website are quoted in Pounds Sterling, and payments can only be accepted in Pound Sterling. Prices include VAT. Delivery will be added to the total. Prices are correct at the time of publishing. However, errors & omissions may occur.

Privacy Statement
A) Consent -By using this website, you signify your consent to us collecting and using personal data about you as specified below in accordance with this policy statement. Should we choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when we disclose it.
B) How we may collect personal information about you and how we use it
# You may provide personal information when communicating with us.
# You may use our services and give your name and e-mail address to make a comment about our services or web site.
# If you enter a competition or promotion we will ask your name, address and e-mail address.
# We will collect your personal details when you make an order.
# We will collect information about your interest in the site when you tell us and by analysis of customer traffic, including using "cookies".
# We may use personal information collected about you to help us develop the layout of our website to ensure that our site is as useful, easy and enjoyable as possible.
# We may use personal information collected about you to let you know about functions on our web site or changes to our terms and conditions of use.

C) Traffic data We may provide aggregate statistics about sales, customers, traffic patterns and information to third parties, but these statistics will not include any information that identifies you.

D) Disclosure policy Your personal information will never to passed onto a third party. However, we reserve the right to access and disclose individually identifiable information to enable us to comply with applicable laws and lawful Government requests to operate its systems and to protect itself or its users.

E) How do we protect your information? We have strict security procedures covering the storage of your information in order to prevent unauthorised access and to comply with the terms of the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity or for other personal information before we can process your enquiry further.

F) What are cookies and how are they dealt with? A cookie is a piece of information that is stored on your computer's hard drive. It is normally sent by a web server to you and enables the server to collect information back from your site visit.

G) How to contact us If you have any questions regarding this policy please contact us click here for all our contact information.

Delivery Information
For orders over £250 Delivery is free. For total order values up to £250 there will be a delivery charge of £5. Our standard delivery arrangements can take up to 5 working days. An Express Service is also available at £10 for delivery within 3 working days.

Orders to the Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands or any other country outside of the UK Mainland may be subject to an extra charge, dependant on the weight of the parcel - Customers will be contacted by e-mail first if this is the case and will be asked to confirm if they wish the order to proceed.

Our products are sent out according to the postage rate you added at purchase, but please allow up to 3 days for delivery, as the postal service is the only part or the shipping process we have no control over. Please note that delivery times may be extended over public holidays. If you choose to have a piece of jewellery engraved it may extend the delivery time by 10 working days.

Whilst every effort is made to stock every product we list on our site, it is not always possible and sometimes events outside of our control dictate any delays, we will however contact you should there be a problem with immediate delivery.

We do not send out emails as a matter of course other than the confirmation email you receive when placing your order and any other information we feel will be of interest to you. Rest assured that we will contact you if there is a problem with your order!

Currently we are only able to accept on-line orders to shipping addresses within the United Kingdom. To inquire about shipments to addresses outside of the United Kingdom, please contact us Monday to Saturday 9pm to 5pm.

Returns Policy
We want you to be happy with the jewellery you purchase from us. Our returns policy is detailed below :-

Faulty or Damaged Items
If you are returning an item because of an error on our part or because it is defective, we will be happy to either replace the product or offer a refund for the value of the goods and postage returned upon receipt.*

*If damaged in transit customer needs to notify us by 3pm the following day.

Incorrectly Ordered
We will accept the return of any item that has been incorrectly ordered by you provided that the products returned are in a resaleable condition within 28 working days.. We will not be held responsible for the cost of postage for returned goods. All incorrect orders returned to us will be subject to a 10% restocking charge. Please note that jewellery made to order especially for you cannot be returned.


To return an item
For your benefit and security in the event of a return we recommend that you send the goods by Royal Mail Special Delivery. You can collect a Special Delivery bag free of charge at your local Post Office. This will ensure proof of delivery and insurance of the goods whilst they are in transit. Simply enclose a note giving the reason for the return, wrap the package securely and send the package to our address: David Dudley Jewellers, 113 The High Street, Marlborough, Wiltshire SN8 1LT. Please remember to enclose a copy of your invoice. Alternatively enclose your name, address, e-mail contact or daytime telephone number. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box.

To return a gift
Cash refunds for a gift can only be made to the payment card used to purchase the goods.

Amendments to Terms and Conditions
We may amend these Terms and Conditions from time to time without notice and will post the new version on this website when we do so. Your continued use of the Website will signify your acceptance of those new terms.